Refund and cancellation policy

Service charges and dues are paid to the owners association concerned, which issues the receipt. Refund requests are therefore reviewed with the association's management, which checks the dues before approval.

• A duplicate payment for the same charge.
• An amount paid by mistake or above what was due.
• A card charge with no receipt issued, after verification.
• A charge cancelled by the association after it was paid.

Submit the request in the owners app (Requests) or by email to [email protected] within 30 days of the payment, with the receipt number or payment reference, the amount and the reason.

Once approved, the amount is refunded to the same card or account used for payment within 7 to 14 business days; the time it takes to appear on the statement depends on the issuing bank. Card payments are not refunded in cash.

Online payment fees and messaging service fees are not refunded when the owner requests a refund, and are refunded in full when the refund is caused by an error of the platform or the association.

A payment that has not been completed can be cancelled by closing the payment page or letting it expire; nothing is charged. Once the payment is completed and the receipt issued, a cancellation is handled as a refund request under this policy.

Please contact us before raising a dispute with your bank, so we can resolve it faster. In a dispute we provide the bank and the payment gateway with the transaction documents and receipt.

Subscriptions of management companies and associations to the platform follow their signed subscription agreement.